HP Services. Explore all. Public sector purchasing. Retail solutions. Black Friday. Business store. University student discounts. Business discounts. Track your order. Shop PCs. Gaming PCs. Shop Print.
Laser printers. Software and drivers for Choose a different product Choose a different OS. Download and Install Assistant. Don't ask again.
Ok, get started. No thanks, I will download and install manually. Solution and Diagnostic Data Collection. Change preferred operating system Select preferred operating system. If you wish to see solutions related to another OS, please select the preferred operating system and version and choose 'Change' Select an operating system and version to see available software for this product.
Is my Windows version bit or bit? I don't see my operating system. Detected operating system: Selected operating system: Select your operating system and version , Change. Let us detect the drivers you need for this HP PC Our automated tool will simplify the choices you have to make Detect my drivers.
Let us detect the drivers you need for this HP PC Skip the confusion of sorting through all of our drivers and let us detect only the ones you need. Detect my drivers. Learn more Continue. Show location. HP Support Solution Framework is downloading Locate the file in your browser window, and double-click to begin installing. Please wait while we find your drivers.
Detection not available. Product detection timed out. Please try again. Download list: Download selected files. In Windows, search for and open File Explorer , or click the app icon on the taskbar.
After File Explorer opens, right-click the hard drive you want to check, and then click Properties. If a window displays prompting you for an administrator password or confirmation, type the requested credentials.
On the Error Checking window, select Scan drive. Wait while Windows checks the drive for errors, and then follow the prompts to fix any issues. If a window displays with a Windows can't check the disk while it's in use message, click Schedule disk check. Follow the on-screen instructions to restart the computer, and then scan the drive for errors.
Defragment the hard disk drive with the Optimize Drives tool to organize the hard drive and improve the performance of the system. These steps do not apply for computers with solid state drives SSD. Never defrag an SSD, as this does not improve performance and might harm the drive.
In Windows, search for and open Defragment and Optimize drives. If Optimize Drives repeatedly starts, a hidden background program might still be accessing the hard drive. Restart the computer in safe mode, and then try again. Select the drive you want to defrag, and then click Optimize.
Wait while the tool defrags the drive. This could take a few minutes or a few hours, depending on the amount of data on your hard disk drive. If you need to stop the tool, click Stop. In Windows, search for and open Check for updates. Use Windows Security to scan for and remove any viruses, spyware, or other malware from the computer. Quick scan : A quick scan checks the places on the hard disk drive that malware is most likely to infect. Full scan : A full scan checks all files on your hard disk drive and all currently running applications.
If you suspect that malware has infected your computer, run a full scan. The scan might take over an hour to complete, and the computer might run slowly during the scan.
Custom scan : A custom scan checks specific computer drives and files that you select. Windows Defender Offline scan : A Windows Defender Offline scan checks for rootkits or highly persistent malware on your computer. Select this option to check for malware outside of the normal Windows system. The scan might take 15 minutes to complete, and the computer restarts as part of the scan. HP recommends using the Windows Defender Offline scan if you suspect your computer is infected with malware or a virus.
Click Quick scan , Scan options , or Run an advanced scan , and then select the type of scan you want to run. If you choose Scan options , continue with these steps to run a full system scan, a custom scan, or a Windows Defender Offline scan. If you choose Custom scan , select the specific drives or folders to scan, and then click Select Folder.
If you choose Windows Defender Offline scan , save any open files, and then click Scan. If a User Account Control window opens, click Yes. Protection history provides a list of all threat Windows Security has ever identified for the computer. For earlier versions of Windows 10, click Threat history. For additional information, click See full history. If threats were detected , choose from the options that display, such as Clean threats or Start actions , to resolve the threat. In the list of search results, right-click Command Prompt , select Run as administrator , and then click Yes to open the window.
If corrupted files were found , wait for the tool to replace the files, and then restart the computer. If no corrupted files were found, corrupted could not be replaced, or if the issue persists, continue with these steps.
Make sure your computer is connected to a network with an active internet connection. In the Command Prompt window, type dism. In Windows, select Start , select Power , and then select Restart. Installation Instructions: 1. Follow on-screen Instructions. Downloading our AppEsteem monitored and certified software will give you access to our well-trained and experienced support staff and integrated customer support tools.
If you are unsure of whether or not you need to update your Drivers, or indeed which Drivers may need to be updated, you can run a Drivers scan using a driver update tool you will need to pay to register this tool but usually the Drivers scan is free. This will allow you to assess your Driver needs without any commitment. Windows 11 Upgrade Guide. Select registration option. Error: Javascript is disabled in this browser.
This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Search all support.
0コメント